Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our tile supply and processing services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our tile services, including your name, contact details, project address, room measurements, design preferences, and any specific requirements for custom tile fabrication.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality tile services and includes:
- Processing orders and managing project timelines
- Creating accurate quotes and project specifications
- Coordinating delivery and installation services
- Managing billing and payment processing
- Developing 3D visualisations and project plans
- Maintaining records for warranty and aftercare
We handle your information responsibly, using it solely for your project requirements and business administration.
3. Project Specifications and Requirements
Any technical specifications, room measurements, or special requirements you share are treated with strict confidentiality and used solely to ensure accurate tile cutting and project planning. This helps us deliver materials that fit perfectly with your design vision.
Project specifications are accessed only by our technical team and are stored separately from general client records with enhanced security measures.
4. Project Photography and Portfolio
We may request permission to take photographs of completed projects for your reference and, with separate explicit consent, for our professional portfolio. Portfolio images will never be used without your written consent, and you may withdraw consent at any time.
Photographs used in our portfolio typically focus on tile work and design elements unless additional specific consent is provided for wider interior shots.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and project information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing project details are securely stored and shredded when no longer needed.
Our team follows strict confidentiality agreements regarding client information and project details.
6. Material Testing and Compatibility
During project planning, we may document material specifications and installation requirements to ensure compatibility with your space. This information helps us select appropriate products and provide accurate technical advice for your specific needs.
Material records are maintained to support quality service delivery and are accessed only by team members involved in your project.
7. Legal Basis for Processing
By using our tile services, you consent to us processing your information as outlined in this policy. This includes processing necessary for quotations, project planning, material fabrication, and service coordination.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, delivery services for material transport, and installation partners for project completion (with your permission).
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and project data for as long as necessary to fulfil our services and legal obligations. Project records are typically maintained for 5 years after completion to allow for warranty claims and follow-up services, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025